Contact details for your store.
Give customers and suppliers a dedicated correspondence address, separate from home. Use it in permitted mailing-address fields and label it clearly as a place for mail.
FOR ECOMMERCE BUSINESSES
Give your store a dedicated US mailing address.
Give customers and suppliers a separate address for store correspondence. Review business mail online, request the originals you need and arrange eligible sample or return deliveries with VMH before shipments begin.
A mailing address for the business behind your store
When you add contact details to your store or a supplier asks where to send correspondence, give them a dedicated business mailing address. VMH receives the physical mail behind those details and lets you review it online.
Keep the setup matched to your store: correspondence first, with samples or customer returns arranged for the items and volume you actually expect.
Your store’s address, letters and incoming parcels
Business mail you can act on online.
Review supplier letters and company correspondence through envelope previews and requested scans. Have a selected original forwarded when you need the paper copy.
A receiving plan for samples and returns.
Arrange eligible parcel receiving around the items your store expects. Confirm the contents, size, volume and handling with VMH before sharing the delivery address.
Review your plan's scan, handling, postage and storage terms. Forwarding depends on the item and destination; allow for processing and carrier delivery time.
PARCELS & RETURNS
Arrange receiving before the first return
Tell us what customers would send and how often. Once VMH confirms the receiving arrangement, you can publish the agreed address and instructions in your returns policy. Your store keeps control of the customer’s return and refund process.
Discuss parcels and returnsBefore you publish a receiving address
Describe the incoming items.
Share the contents, parcel sizes and expected frequency, including any samples or customer returns.
Confirm receiving and storage.
Agree on the arrangement with VMH for the selected location before shipments begin. Review handling and storage terms.
Plan where each item goes next.
Agree on storage and any onward shipping. Your store or logistics provider handles return authorization, inspection, refunds and restocking.
Updating your store’s contact details?
For example, you are adding a mailing address to a store’s contact page. First activate your mailbox and confirm that the business and trading names you use are included. Then update permitted correspondence fields with your assigned address.
When a supplier sends a letter there, you can review it online and request the original if needed. Label the address for mail; payment verification and customer visits require their own appropriate arrangements.
Ask about my store’s setup
FAQs
Questions store owners ask
Can I use it for Shopify Payments verification?
Shopify Payments does not accept PO Box or Private Mail Box addresses. Its required business address serves a different purpose from your store’s correspondence address. Check the current requirements for the specific service and address field. Shopify Payments address requirements
Can I show the address on my store's contact page?
It can serve as a correspondence address where applicable rules permit. Describe its purpose accurately, and do not invite walk-in shoppers to a mailbox location.
Will VMH fulfill customer orders?
This mailbox offering does not include warehousing, pick-and-pack, inventory management or order fulfillment. Use an appropriate logistics provider for those services.
Can customers return items there?
Only after VMH confirms the arrangement for your items and volume. Decide in advance who receives, inspects and resolves each return.
Can one mailbox cover several store names?
Check recipient and business-name allowances. Each trading name you want to receive mail for needs to be properly included in your setup.
What costs should I compare?
Look at mail and scan allowances, parcel handling, physical storage, forwarding postage and additional recipients. Your parcel profile may matter as much as your number of letters.
Online stores: the longer answers
Last reviewed
Why does an online store need more than one address?
Because each address field around a store has a different job. The correspondence address on a contact page is where letters reach you. A payment processor’s business address describes where the business physically operates. A returns address is where customers send goods back. One address rarely fits all three, and a mailbox is built for the first.
Fill each field with the address that is true for it. A VMH mailbox gives you a correspondence address for letters from customers, suppliers and service providers. Payment and verification fields follow each provider’s own rules, and many providers, Shopify Payments among them, exclude mailbox addresses there. Parcels and returns need an arrangement confirmed with VMH before you publish the address. How platforms treat proof of address.
What does PMB mean in a store’s mailing address?
PMB stands for private mailbox. USPS requires mail addressed to a commercial mail receiving agency, which is what a virtual mailbox is, to carry “PMB” or the “#” sign before the box number. Mail without it may be returned as undeliverable.
Writing “Suite” instead does not turn a mailbox into an office. USPS address data flags mailbox addresses, and banks and platforms check that data. Use the exact format we give you on your contact page, invoices and supplier accounts, so letters arrive and the address is described accurately. What a CMRA address is and how it is detected.
How do I keep my home address off my online store?
Publish a correspondence address instead of your home address wherever a mailing address is allowed: the contact page, invoices and supplier accounts. Customers and suppliers then write to the mailbox, and you review what arrives online.
Some fields are not yours to choose. Payment processors, marketplaces and tax forms can ask for the address where you live or operate, and they may keep or display it under their own rules. Check what each provider shows publicly before you enter it, and never present the mailbox as a place customers can visit.
Give the business behind your store a place for mail
Choose a dedicated correspondence address and a plan for the letters you expect. Talk with us about samples or returns when your store needs parcel receiving too.
Explore business mailbox plans